Grasslands Nursery Reviews

4.7 Rating 9,257 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 9,257 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 24th November 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered large tree - was delivered very quickly, good sized specimen tree looks to be very healthy, although dormant at the moment. Always great quality plants from here, with good visual of size you’re getting”

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Posted 8 months ago

“Good service”

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Posted 8 months ago

“Excellent service I noticed after purchase I had ordered the wrong amount , this was rectified immediately and they went out their way to help Plants arrived ,Very healthy plants , well packaged and looked exactly like the pictures Thank you”

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Posted 8 months ago

“Plants delivered very healthy and delivered to a safe place. When there was a slight error with one item of the order, Vikki in customer services dealt with the issue immediately and sent out a correction the same week. Amazing customer service, thank you.”

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Posted 8 months ago

“Plant arrived very well packaged and all in perfect health, Would definitely recommend Gasslands to anyone wishing to buy plants.”

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Posted 8 months ago

“All of the hellebores I ordered x 5 (costing just under £100) arrived damaged with the stems on each broken. I contacted the customer service team and sent photos but am struggling to get a reply! Not a good customer experience.”

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Posted 8 months ago

“My bare rooted Portuguese laurels arrived looking half dead, I sent the nursery a picture of them saying I didn’t think they would all survive at this point. Several weeks later when quite a few were totally dead I sent another photo and I was told bare root plants were hard to establish and I might have done better with pot grown plants. They wouldn’t replace the dead plants, offered 20% off replacements but I had to pay the postage. Poor customer service I would say. Also parcelforce will no longer leave parcels when you are out and I was told to drive 15 miles to a depot to collect I was out in working hours. All in all a bad experience”

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Posted 8 months ago

“Excellent trees, service and value for money. I took advantage of the bulk buy deal and saved myself £125. Also, it was free delivery! The trees are exactly what I wanted. Very healthy and strong. Delivery was prompt and communication was good. The delivery driver was a nice chap and I helped him to put the trees in my back garden. Grasslands is a quality company.”

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Posted 8 months ago

“Exellent---the plants are top notch quality wihtout doubt. Not only were the transported with care and attention, the driver who was delivering my order waited patiently for me to get back from walking my dog neighbours dog!”

Grasslands Nursery 5 star review on 14th March 2024

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Posted 8 months ago

“Great service and very healthy trees turned up and delivered by a very helpful driver.”

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Posted 8 months ago

“I ordered 2 large shrubs and they were delivered a week after placing the order. Both were exceptional in quality and the carrier was brilliant. However having placed the order I id not have any update from Grasslands until the shrubs arrived. I suspect they do not have the staff to keep you updated so do not worry if you hear nothing after placing the order.”

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Posted 8 months ago

“Awesome! Found online so pleased as sent great quality plants quickly, brilliantly packed with minimum plastic. Also charge less for delivery to the Isle of Wight than many other online suppliers.”

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Posted 8 months ago

“Good plants, carefully packed, quickly delivered.”

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Posted 8 months ago

“I bought [plants and trees from Grasslands for over 10 years, never let me down. On line facility just as good.”

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Posted 8 months ago

“Very nice quality root ball laurel plants ordered and delivered promptly. My only issue that I was only advised of the delivery on the day and was never provided with any delivery day options. As a result the plants were left on a pallet on my driveway whilst I was out and which I found when I returned home. This was an order in excess of £400 so I think this aspect or the order could have been handled better otherwise a 5 star review would have been provided”

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Posted 8 months ago

“Excellent service. Extremely pleased with my plants, thank you.”

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Posted 8 months ago

“Nice healthy plants for a good price”

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Posted 8 months ago

“Excellent service. Ordering on line was simple, the delivery arrived within the week and the laurel hedging was well packaged and in good health, and slightly taller than requested. Now they just need to grow and spread for a perfect boundary.”

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Posted 8 months ago

“Excellent plants,delivered in very good condition.”

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Posted 8 months ago

“So thrilled with my plant , amazing condition ,thank you it's perfect”

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Posted 8 months ago

Grasslands Nursery is rated 4.7 based on 9,257 reviews