Grasslands Nursery Reviews

4.7 Rating 9,918 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 9,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 4th June 2025

Rob No****

Grasslands Nursery 5 star review on 30th May 2025

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought two shrubs from Grasslands Nursery having read their helpful information. Ordering was easy, delivery was quicker than expected and I received two large healthy shrubs. I would not hesitate to recommend Grasslands Nursery or purchase from them again. Thank you.”

Helpful Report

Posted 4 years ago

“Wanderful service,my wisteria plant trees growing just great,price was very reasonable. Happy to make another purchase in the future;) thank you .”

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Posted 4 years ago

“I received a healthy looking plants. My Daphne has yet to show any signs of flowering but I'm hopeful it will do so at some point. My Acer is doing very well too. A good shopping experience as a first time customer. I Recommend.”

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Posted 4 years ago

“Very prompt and the trees were first class highly recommend them.”

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Posted 4 years ago

“Having purchased two bonsai trees last year and was delighted with them I ordered two more. I am again delighted with my latest purchases and with the speedy and safe delivery. Staff have also been very helpful.”

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Posted 4 years ago

“The plants arrived quickly and in a really good condition. Very happy with the purchase!”

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Posted 4 years ago

“Very efficient and happy with purchase”

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Posted 4 years ago

“I am very disappointed with the customer service received. I ordered a number of plants including 6 laurels (6ft). They were all planted in accordance with instructions. 5 have flourished but one has not. I wrote to Grasslands and was sent a standard response telling me to water everyday, which I had , and continues to do so. No improvement so wrote again and got same response word for word. Two month on this plant has died and I have written again but Graslands have refused to replace it. I have 5 healthy plants and one which despite being treated the same has died and they won’t do anything about it. They suggested I prune it which given I paid for a 6 ft tree will not help and anyway it has died now. I can’t believe that in these days of great customer service from so many online companies that Grasslands have adopted this approach. Perhaps they may see sense”

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Posted 4 years ago

“Lovely, strong, green laurel hedging delivered perfectly. Many thanks.”

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Posted 4 years ago

“Plants arrived faster than expected. They were in excellent condition and the amount of care taken to package them was exceptional. Thanks!”

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Posted 4 years ago

“Good quality plants that arrived on time and as agreed. Thank you”

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Posted 4 years ago

“I have used this nursery for over 15 years. Always been exceptionally pleased with the quality of the plants. I recently ordered £1700 with online for my sons new garden. The delivery arrived on time but with a few very Poor quality plants. I rang several times and was told that a person would ring me back they never did I am a reasonable person and would’ve liked to have achieved a satisfactory outcome. I then wrote a detailed letter including pictures to the managing director who I assumed would have the professionalism and customer service focus to get back in touch with me. Four weeks on I am still waiting a reply The way I feel right now I will never use them again.”

Grasslands Nursery 1 star review on 23rd April 2021

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Posted 4 years ago

“Ordered some trees as a present so asked them to be delivered at a neighbours house on leaving the house for work my husband who they were for saw them as they had been left at my house rather than my neighbours 25.00 delivery I paid the driver didn’t even knock on my door to let me know he had delivered them i went to my neighbours who were in the driver didn’t even knock on their door either 2 emails and still no explanation as why this happened first time ordering from them the plants were as described but it was surprise that was spoilt”

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Posted 4 years ago

“2 large shrubs arrived in a tall narrow box... one shrub was shoved on top of the other with no care, protection or padding. Some stems were snapped off. Very poor.”

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Posted 4 years ago

“Just terrible. We order a Wisteria Sinensis on 4th April and a Wisteria was delivered on Mon 12th April, the only problem was that it was a Wisteria Brakybotrys instead. I contacted Grasslands first thing on Tues 13th April to inform them and sent images. I chased again on Wed 14th, still no reply. I then received an email response on Thurs 15th helpfully telling me that "wisterias are available in a wide range of colour....we do not guarantee the colour you would receive". I responded that the issue was that they haven't supplied the type of wisteria I ordered and I am still waiting for a resolution. The current response is that they're speaking to their picking team... Suffice to say I won't be a repeat customer and have already requested a refund. Avoid.”

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Posted 4 years ago

“Excellent. Plants arrived in tip top condition and I didn't have to wait long either. Thank you.”

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Posted 4 years ago

“Shrubs arrived in a tall narrow box... one shrub was just shoved on top of the other one?? The bottom shrub had some broken stems and a split pot because of this. They should have been in two separate boxes... with some care taken in the packing dept. Disappointing...”

Helpful Report

Posted 4 years ago

“Despite ordering hundreds of plants from Grasslands I’m really disappointed that they have supplied some exceptionally poor quality Laurels. I’ve had dozens of laurels planted in the garden, by the same gardener at the same time using the compost supplied by Grasslands. However some are almost dead and in a very poor state. Grasslands maintain this is due to poor aftercare despite the fact that some are perfectly healthy planted right next to some of the almost dead ones. You can see in the attached photos, some are perfectly fine and some are just awful. Really disappointing that Grasslands wont replace the few poor ones out of the hundreds I’ve ordered. I wont be using Grasslands again”

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Posted 4 years ago

“I ordered 10 plants and they arrived quickly and were lovely and much better than I would have bought from a local garden centre, they were also half the price and double the size. Very happy with my purchase and will certainly use them again”

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Posted 4 years ago

“First time I have bought from here and I have been really impressed! Great communication and speedy delivery. The plants came well wrapped and watered and they were very healthy. Would definitely recommend and buy from again!”

Grasslands Nursery 5 star review on 14th April 2021

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Posted 4 years ago

Grasslands Nursery is rated 4.7 based on 9,918 reviews