First delivery was excellent, well packaged with all plants in a really good condition.second delivery could have been more disappointing, it looked like a 3 year old had thrown 10 plants in a box. When I contacted the company they didn't appear to be concerned in relation to the packing (for example offering to review who packed the plants and provide feedback). They suggested I make further contact if the cplants didn't survive. I have no faith in the prospect if being able to address any issues at a later date as they will probably say I didn't plant them properly. Will not use them again.