I ordered over £100 worth of plants for delivery. While the delivery time was fairly quick, the standard of packaging was incredibly poor with absolutely no attempt made to secure the plants in any way. As a result, most were badly damaged; two were all but destroyed. The aftersales 'service' unfortunately then continued the trend of poor standards. It's taken two weeks to even get a response from the support team and almost as long just to get someone to pick up a phone, despite the reopening of the store. After many emails, online chats and a phone conversation, I've eventually been issued with a refund and a 'ah well' response saying it can be difficult transporting such fragile plants (lupins). That may be but it would perhaps help to not shove them in a huge box unsecured with a 10ltr lavender... just a suggestion. We've used many online nurseries/garden centres over the last few weeks, including one in the Netherlands who still managed to get a young Clematis to us in perfect condition (talk about 'fragile plants'). I'm sorry to say the service received from Grasslands has been by far the worst and I won't be returning.