I bought 13 leylandii plants. When they arrived at my house they were piled on the pavement by the delivery person in such a heap that I was initially unable to count them. Once I had managed to stand them up I realised that three had broken secondary branches, one of the main central stems was snapped (35cm from the top) and two of the pots protecting the roots were missing. I immediately contacted the nursery and sent them photos of the damaged plants as requested. After an exchange of e-mails I was told by customer services that if I got the "broken bits trimmed up i'm sure they will be very nice"; well, let's hope so.