Made my purchase from Grasslands based on the perception that they were a national nursery that could supply top quality goods and service at market rates. Order placing seemed fairly straightforward and I selected the option to add delivery instructions "please leave at front door if not in". When I eventually received the goods Parcelforce explained that the instruction could not be carried out as Grasslands delivery method required the customer to sign for receipt. Frustrating! The plants I ordered were described as being 20-25cm. The ones delivered had been recently scalped back to an exact 20cm. Disappointing! In terms of price I could have bought locally full 25cm Buxus balls for the same price. In summary I didn't get the delivery I requested, the plants appeared to have been crudely cropped to fit the delivery box rather than to supply quality items within the advertised range and the price was not representative of what the market was offering.