The Customer Service is appalling once an order is placed. My first order was in excess of £400. Grasslands having confirmed a delivery date by email & telephone the day before by their own transport, they then decided to employ couriers who were not able to deliver until a day later & did not have the courtesy to inform me. When the delivery arrived, the Courier apologised because the plants were too large to stand upright & had been taken out of the packaging & laid loosely horizontally on the floor of the lorry. Inevitably, there was some damage. I immediately emailed Grasslands & received no response. It was impossible to return these large Bamboo plants so I proceeded to plant them requesting Grasslands for some compensation. I suggested that the compensation should be in the form of a discount for another order which I would like to negotiate. However, I placed the order for Bark Chipping's at a cost of £140 on line as it was 3.30pm on a Friday & I needed this item asap because freezing temperatures were forecast next week. I therefore paid for next day delivery. I eventually telephoned Grasslands who requested that I forward photographs & they would consider compensation. Before I could forward the photographs & soon after I had made the second order, I received an email stating that no compensation would be considered. Grasslands website stipulated that the next day delivery was indeed the following day, but as this was a Saturday, I was quite prepared to wait until Monday. On Monday at 11am, I received an email stating that the order was being sent out standard later that day. I complained only to be told that as the order was not received until 3.30pm the order could not be processed until Monday & the delivery would be Tuesday. My wife & I were going to a funeral Tuesday & I requested that the delivery was made before 11am. I also complained about the whole service. To date, I have received no response to that email & no offer to refund the 'Next Day Delivery Charge' or any compensation of the appalling service received on such a large order. I advised Grasslands that I intended to make further substantial orders in the Spring as I had recently moved & wanted to renovate the one acre garden area. No response.