Very impressed. Surprised at how low the price is, and the delivery charge was reasonable. I had a call within 48 hours to say delivery next day ! This is a 2 metre plus tree. Impressed it was a call rather than an email. The driver rocked up with the tree, and looked surprised when I asked if he was willing to help me take it round back to the right place, including carrying manually the last part. In other words, it is normal for him. The tree arrived in good condition, lots of fertiliser in it, and it seems to have taken. I have bought something that actually looks like the picture on the internet. Conclusion - very positive experience, good company to deal with.