I placed my order at around 2.30pm for next day delivery. However, I didn't get any confirmation email re delivery the following day so I rang Customer Service. The person I spoke to was genuinely amazed that I could have expected a next day delivery the next day. 'But you might have placed the order at 11pm at night' she said. We obviously wouldn't be able to deliver the next day. I pointed out that I hadn't placed my order late at night. It would be very helpful if your website gave a deadline for when next day really is. Many other sites mention that all orders placed by a certain time will be delivered the next day but if you're later than that deadline, it will be the day after that. When the plants did arrive, they were good quality and luckily, there was someone home to take delivery. However it was a bad start.