Initially, staff were very helpful with my telephone enquiry. I was sent a photograph of the plant I was keen to buy as a present for my father. Unable to speak with anyone after looking at the email I placed my order online on the 16.5.17. I enquired on 22.5.16 why the plant had not been recieved by my father and was told that it had not been sent as the order was misplaced. Little in the way of apology no mention of compensation. I have now been told the plant will be delivered 24.5.16 which is much later than expected. It was intended as a gift which is now a little past the intended moment. Overall, a poor service.