I had to get in my car and find your delivery driver who was unable to find my house. (Incidentally, I live in an outer borough of Bromley, not a remote address!) I had to guide him to my house as he followed in the lorry - ridiculous! Don't really feel my £100 delivery fee was justified. I was also disappointed that I was notified the day before delivery that one item on my order (a Maya Oak) was not going to be delivered as it was not in stock even though the website happily took my money for it. All round, had much better service in the past and am very disappointed.