Purchased supposedly 6 Phormuim Cream Delight from the online ordering service Unfortunately for me Graaslands delivered the wrong plants. As their website states that colour and shape of thier plants may differ from their advertised photo I accepted this as I thought they had delivered the right plants. 2 of the plants had loose soil in the pots that gave me the impression that these had been put in to 3 litre pots from a smaller pot. This meant that the soul from the root ball fell away. I planted them all out but sent and email to Graasland questioning this. Now coming up to date, one of the Phormuim was not growing well. Surprisingly it was one where the soil fell away from the root ball. I decided to go to a garden centre and purchase another Cream Delight. When I got it home and compared to the Phormuims planted in my garden the colouring of the leaves did not match. I then sent an email to Grasslands to question why I hadn’t received the correct plants. No reply for 3 days so I phoned them to be basically told as the order was 8 months old and i didn’t query at the time of delivery it was basically my fault. I don’t even know what Phormuim plant I have planted in my garden. Cream Delight is a smaller size and the one in my garden could grow 2 or 3mr. Based on this i will need to remove all these plants and replace them at my own expense. I paid Grassmere over £100 to supply me the right plant and they don’t want to refund me anything for THEIR ERROR. I will never use this company again and I would suggest that you clear check your order on delivery because thier customer care policy as shown me they justt try want your money and take little responsibility for thier rrrors