I am very disappointed with my purchase, one of the four trees has died. The customer service was very poor, blaming transportation could be the cause or being planted too close to a big tree. If you look closely at the photo below , you will see the thriving trees are next to a 200ft BIG beech tree and the dead tree is nowhere near the BIG tree. This was their reply to my email.. ‘Root ball hedging is tricky to establish and not always guaranteed to take. With this one being near towards the large tree, this may be struggling to establish as easily as the others. ‘When opting for root balls it is always best to read up as much as possible as we don't offer guarantees. You can also lose one or two to transport shock, so you should allow for the possibility of buying replacements if you do lose any, but it's well worth the risk as the same plants pot grown are far more money and you need more of them to achieve the same result.’ I won’t be buying from this company again, they didn’t even offer a discount on a replacement tree.