Slight problem with delivery, the company confirmed a date but the courier did not deliver. Lack of communication from company and courier meant I had to chase for info. Due to location I waited In all day for no delivery. The delivery turned up unannounced, the following day, when no one was home. Fortunately the vehicle was smaller than the usual pallet wagon, so the driver was able to access the property and off load. The trees are exactly what was described, in really good condition and look great. If it wasn’t for the lack of communication on delivery I would have scored 5 stars, based on the product I would definitely look here to purchase anymore trees.