I ordered 2 Photinia topiary trees, when they arrived they had brown spots on the leaves and one in particular seemed stressed. When I telephoned them I got a very indifferent girl on the phone, I managed to get an email address from her and contacted Claire about them with my photos. Her response was that they should have been trimmed before I got them (!) . It's just not good enough...she asked how she could make me happy ? Try phoning and sounding like you are interested. I put lots of research into my purchases and rang them several times. I was not happy with what was delivered to my home, they do not look like on the website.