I ordered the 5 x bamboo plants and paid for next day delivery - these were for a rented property an hour away from where I live. I paid extra for next day delivery as I was going to be at the property then. I ordered at 12:45 and wasn't told (nor was their any indication on the website) that I had to order before midday to secure next day delivery. As a result the plants turned up 2 days after the order when I was not at the property. The driver refused to even bring the plants into the front garden, so they were left on the curb of a busy street for several hours until I could get to them. Luckily they were still there as they could have been easily stolen. the plants were very dry when the arrived and had many dried out leaves on them. I wouldn't use again. The website also failed to take the transaction several times before it went through and by bank had held the second transaction for a few days.