I have used this nursery for over 15 years. Always been exceptionally pleased with the quality of the plants. I recently ordered £1700 with online for my sons new garden. The delivery arrived on time but with a few very Poor quality plants. I rang several times and was told that a person would ring me back they never did I am a reasonable person and would’ve liked to have achieved a satisfactory outcome. I then wrote a detailed letter including pictures to the managing director who I assumed would have the professionalism and customer service focus to get back in touch with me. Four weeks on I am still waiting a reply The way I feel right now I will never use them again.