Not suitable for commercial / trade customers. We ordered for the first/last time - requesting delivery to a client's address. We found the wait time stated on the website understandable (under the circumstances) but expected some form of communication to advise when the order would be delivered. We couldn't get hold of anyone on the phone - which from other reviews on TrustPilot appears to be a theme. After repeated unanswered calls, we did eventually receive a call to advise a delivery date. We were advised the driver would contact us when en-route so that we could be at the client's property to take receipt. We received no such call. The client (who just so happened to be at home) took delivery in the morning. We were then advised that the order was delivered in the afternoon. The people we spoke to at Grasslands didn't appear very confident in the information they were giving us and I suspect weren't well trained or set up to offer trade customer service.