After buying a purple beech tree back in May, I noticed it wasn't thriving and the leaves had turned green. I phoned and left a message and in turn was left a message asking me to provide photographs.I did this several times but kept getting asked for more . When after a week of submitting photo's I got a further text comparing me unfavourably to David Bailey and asking for more I became a bit impatient . However,after replying to say I was fed up with being messed about and were they prepared to send a refund, I got the rudest and most abusive message from Steve the MD. This was totally uncalled for and very bad customer service. I was told that he had paid £20 for a pizza which made him ill but he got over it and so should I, also was told that we were ridiculous to buy a tree which would grow to over 100ft high. The label on it actually said 'ideal for a hedge'
I would not recommend Grasslands because of the abuse I received when there was a problem.
8 years ago
Grasslands Nursery has a
4.7
average rating
from
8,357
reviews
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