Phoned to ask about when the product could be sent out told if I ordered the product Wednesday afternoon it would be sent out on Thursday for delivery Friday, So placed the order and then received an email to say it would not be sent to the following week, phoned grassland to explain what happened and they said they don't send items on a Thursday as not guaranteed 24 hour delivery even though that's the only choice on their website, so asked them to refund me in that case, phone went down and left that they would refund me. 5 Mins later I had a phone call back to say they could send the goods, so I thought that's great, the goods arrived on the Friday morning, and when we opened them up they were placed on there sides in pots and the soil had fallen out all over the place and the plants were in a pretty bad state, I wouldn't say that I received the best service from this company and would not recommend them to any one else however I did get my bushes even though only half of them were any good, didn't bother to contact grasslands as I felt this was done deliberately rather than by accident. We wont use this company again.