I think this is the first online review I've written but we were very disappointed with the service we received from Grasslands so felt others should be aware before ordering from them. We spent over £350 on box trees and paid for next day delivery as we had family to stay to help us with the planting. Having waited in all day for the delivery I received a phone message from the delivery company saying that it wasn't possible to deliver that day after all. They then didn't answer my calls and when I followed up with Grasslands I was just told to keep trying as they couldn't get in touch either. At no point was I offered a refund for the £50 delivery charge we paid. When I asked for the money to be refunded I was told they would 'look into it' so I asked for someone to get back to me - which they never did. It's taken three phone calls to finally receive confirmation that they will reimburse the £15 extra we paid for next day delivery without any apology for the inconvenience. Very poor customer service and we'll certainly be shopping elsewhere for the remainder of the trees and shrubs we need.