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Grasslands Nursery Reviews

4.7 Rating 8,324 Reviews

93 %

of reviewers recommend Grasslands Nursery

Company Reviews

Product Reviews

4.7

Based on 8,324 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 18th April 2024

Grasslands Nursery 5 star review on 16th April 2024

Grasslands Nursery 5 star review on 15th April 2024

Alastair McM****

Grasslands Nursery 5 star review on 14th April 2024

Grasslands Nursery 5 star review on 9th April 2024

Grasslands Nursery 5 star review on 9th April 2024

Grasslands Nursery 5 star review on 8th April 2024

579

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have just had a phone call from Grasslands to inform me that the ordered I specifically booked and was accepted for a delivery date has slipped through the net and could take another week but he wasn't sure when for delivery. Although he was very polite he could not offer any help or advice. We are a new flourishing design business and obviously would have liked the regular orders - this kind of let down with no offer to solve it is no use to us. We will not use them again sadly. I am sat looking at the Crocus order of plants that arrived yesterday with no fuss.”

Posted 6 years ago

“Excellent service and very speedy delivery. Plants all arrived well packed and very healthy. Would highly recommend Grasslands. Well done to all the team.”

Posted 6 years ago

“I would say misrepresentation. I paid more than twice as much as would have been fair and was available from other companies.”

Posted 6 years ago

“Unfortunately we have been very disappointed with Grasslands after seeking assistance with a tree which never established unlike others purchased from them at the same time and cared for in the same way. Communication from Grasslands deteriorated into sharp and unfriendly responses. Very disappointed.”

Posted 6 years ago

“Excellent service. First class quality plant arrived in only 3 days. Lots of young shoots. I have already placed another order for another very large plant. Hope to place more orders as I redesign my garden layout.”

Posted 6 years ago

“We visited, got expert advise, phoned for more advise, ordered 2 trees over the phone, the trees were delivered a few days later on a day and at a time I requested. Couldn't be more delighted!”

Grasslands Nursery 5 star review on 21st June 2017

Posted 6 years ago

“I am delighted with the 4 Coryline Red Star that arrived safely and very well packed They are in perfect condition and are a lovely shape. They are perfect, I am very happy, Thank you. I am a Happy Gardener.”

Posted 6 years ago

“I bought two magnolia trees for next day delivery clearly shown as in stock. An expensive purchase , I received an email saying out of stock but no mention of refund. Rang a very care less member of staff to ask about stock etc and told them I wanted a refund today, by her attitude I knew she would not bother and yes as of 6pm no refund. I would like my money refunded expediently as you have no idea when you will have stock again. Your staff need a lesson in customer service too.”

Posted 6 years ago

“Nothing has gone wrong except that communication regarding delivery misled me. Although goods are paid for delivery not actioned yet. Sometime in June I am told.”

Posted 6 years ago

“Plants were advertised on web as 3 litre - I received 2 litre plants that were unlabelled and full of weeds. 2 customer service people did not call me back as promised. Having now written to the manager Claire she says she is sorry I am disappointed but has not offered any formal apology or recompense. I shall not be back, for the larger items I had planned to buy in the Autumn and will go elsewhere. VERY SAD.”

Posted 6 years ago

“Misrepresentation of pictures - nothing like picture shows to actual received . Been in dispute for a week with no resolution and now had to open a PayPal dispute for resolution.”

Posted 6 years ago

Hi Brenda, you have ordered an deciduous plant, this means it looses it's leaves in the winter. Give it a few weeks and it will leaf up. We have told you to return it if you no longer want the plant. Thanks Paul

Posted 6 years ago

“Fast delivery Good quality plants Would use again”

Posted 7 years ago

“Very efficient, helpful and courteous service but was disappointed that online price information didn't match the price on the plant labels. I paid £4.95 each for 30 plants each one of which was clearly labelled £3.95.”

Posted 7 years ago

“The plants were good quality and up to size. However and probably because they were open ground specimens that had been put in pots to hold the root-balls together great care had to be taken when planting because there was a tendency for some of the root -balls (which were quite loose) to fall apart. Hopefully (because they are being planted into deep and good quality topsoil they will all successfully transplant.”

Posted 7 years ago

“Perfect on time and in perfect condition”

Posted 7 years ago

“Ordered Box Hedging , 60 plants in total. All arrived on time and in good condition. Looking forward to getting them planted.”

Posted 7 years ago

“Grasslands provided a first class service, replying to a query rapidly, linking that query to an order, and ensuring that what I wanted was delivered quickly and in superb condition.”

Posted 7 years ago

“quick response good quality plants no hassle”

Posted 7 years ago

“I was charged when they are out of stock on what I have ordered. They can't ship,there's no timeline. They do have the next size up in stock but not very responsive on the question I have asked. :-(”

Posted 7 years ago

“Great customer service when dealing with my requirements, more reasonable cost and quicker delivery than local nurseries. Driver brought plants as close as required to area being renovated. Highly recommended”

Grasslands Nursery 5 star review on 9th March 2017

Posted 7 years ago

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Grasslands Nursery is rated 4.7 based on 8,324 reviews