Grasslands Nursery Reviews

4.7 Rating 8,324 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 8,324 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

Write Your review

Tell us how Grasslands Nursery made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Grasslands Nursery 5 star review on 18th April 2024

579

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Fatsia seems to be ok but I haven't had it long so I don't know yet whether it's taken on not. Ask me again in a few weeks time.”

Helpful Report

Posted 4 years ago

“the ordering was easy and the plants arrived quickly, but they weren't properly labelled. only 3 out of 6 plants had labels. I had to work out which lavender was which.”

Helpful Report

Posted 4 years ago

“Hedging is planted so we hope they weren’t damaged in transit The packaging was severely damaged. The order took a week to come The driver did not phone before delivery as was agreed. I took photos of the packages and posted them on previous review I was asked to submit. No option to do that here. Not very happy as I paid £60 for delivery. Myra CLARK”

Helpful Report

Posted 4 years ago

“Luckily the laurel hedging received didn’t seem to be damaged. The couriers are the concern. See photos”

Helpful Report

Posted 4 years ago

“A good tree but with smaller trunk than described but none the less strong”

Helpful Report

Posted 4 years ago

“there were some difficulties with my order but after a chat with Julie who understood the problem she rectified it, I am now pleased with the replacement rhododendron”

Helpful Report

Posted 4 years ago

“Poor communication”

Helpful Report

Posted 4 years ago

“Shame they didn't ring the bell or let me know they had arrived. I was up at 7am. Your delivery men must have delivered during the night.I was hoping for a helping hand to bring the large tree and shrub through to the back via my side door as I had mentioned it on the phone. I live alone and things like that are difficult for me with arthritis. It would have been good customer service to ring the bell and move them just a couple of feet extra. The tree and shrub are very good but I wasn't going to grade you because of my disappointment with the delivery but this review won't go through unless I do so I am grading you purely for the plants.”

Helpful Report

Posted 4 years ago

“Disappointed. I had to chase order and even then it took two weeks to arrive”

Helpful Report

Posted 4 years ago

“Co-operative and helpful. Hedging mostly looks great.”

Helpful Report

Posted 4 years ago

“The plants were of good quality and size and were healthy. The courier service and tracking was however extremely poor. I was given a day and time for delivery but the goods arrived the following morning without further update (Parcelforce). This was poor.”

Helpful Report

Posted 4 years ago

“I found the website difficult to use because you can’t read the descriptions due to the background pictures, however the variety of products was good. Some of my online order were not available and I received a phone call with alternative options which was great. However I was told I would be refunded the difference on some of my products and this hasn’t happened as yet, it’s only a small value but it’s the principle! Delivery was on time and otherwise the people I spoke to were helpful.”

Helpful Report

Posted 4 years ago

“First batch of plants arrived in good condition, so we ordered an additional 90. These arrived in a poor state, just piled on top of each other. Several of the plants were badly damaged, very disappointing. Also lots of the plants had black leaves, holes in the leaves and had been cut back, they were nowhere near as good as the first batch. We spent around £1000 in total - I wouldn't order from them again and am considering a section 75 claim via credit card.”

Helpful Report

Posted 4 years ago

“On receiving my order of photinia 10ltr Hedging shrubs I was a little disappointed. I ordered 12 of these shrubs and only one of these were bushy plush looking the rest were the ones that no-one picks as far too leggy and have not been pruned enough to retain a good shape...I presumed when customers order online and don't have the opportunity to see for themselves only the best specimens would be selected for the customer...I am not happy with the standard of plant that has been selected on my behalf.....”

Helpful Report

Posted 4 years ago

“Plants were great however they should have packaged better to prevent pots from smashing in transit.”

Helpful Report

Posted 4 years ago

“Good service not the fastest delivery but ok, plants were nice but some had limbs broken. I ordered 10 red robin shrubs rather than individually wrapping each plant they put all 10 on a pallet and wrapped them all together crushing them together and unfortunately some were damaged”

Helpful Report

Posted 4 years ago

“I ordered 550 box plants 10-15cm. The plants arrived in a jumbled condition inside a large box. There was a lot of variation in size and condition, most were excellent but some on separation from the trays were very poor. On the plus side they were almost 50% cheaper than other competitors. I did spend £530 and would have hoped for a better product but box plants aren’t cheap. Most had excellent roots and will hopefully grow well so that in a few years time no one will know that I didn’t purchase more expensive plants.”

Helpful Report

Posted 4 years ago

“I ordered 10 conifers from Grasslands. The initial communication was good but the courier delivered them to my neighbour without notifying me. By the time I was informed (by the slightly annoyed neighbour), the plants spent over 48 hours in the boxes in their hallway next to the radiator. I unpacked them quickly and watered but I am worried. They are nice specimens, looking healthy, all same shape and size, so good for my project. To summarise: plants are very good, delivery and communication very poor.”

Helpful Report

Posted 4 years ago

“The only reason my rating was not "poor" was because they rectified the problem very quickly, however there are some clear communication issues that need to be resolved. Delivery instructions were not followed and large trees were left at the yard and not delivered. To their credit they delivered the missed items the following day which was much appreciated. Unfortunately this review is about the whole experience and initially it wasn't great. The plants delivered seem to be a fair representation of what was ordered so it was purely the delivery issues that let it all down”

Helpful Report

Posted 5 years ago

“Very happy with 3no. weeping willow trees delivered to my house @ £50 each. However, I was charged £100 for delivery, which, if it had been a 1-off delivery would have been okay, but the driver had 5 deliveries before me, so the profit on delivery was very excessive.”

Helpful Report

Posted 5 years ago

Grasslands Nursery is rated 4.7 based on 8,324 reviews