Grasslands Nursery Reviews

4.7 Rating 8,344 Reviews

93 %

of reviewers recommend Grasslands Nursery

4.7

Based on 8,344 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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Grasslands Nursery 5 star review on 18th April 2024

579

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very scrawny specimens I'm afraid. I would never have bought them had I been in the nursery myself.”

Helpful Report

Posted 4 years ago

“The plant received was not as advertised. Both shorter and not sufficiently thick to act as a hedge.”

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Posted 4 years ago

“Ordered 15 bamboo - told they will be 2 metres high from pot - turned up average height 1.60 . Bit disappointing as the original screening height won’t do the job!”

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Posted 4 years ago

“Bought 8 of these, 4 were barely 90cm, 4 were more like 75cm, none were anything like 110cm. I wanted them to replace the 4 v small ones which they said they'd do, but while looking at pick up times they came back 3 days later and said they'd refund the difference for all the plants for the next size down. This was only £16 (out of about £75) but by this stage i'd had enough of the numerous phone calls to try and get them to ring back so I accepted. Not great customer service and I can see now why they were cheaper than most other places”

Helpful Report

Posted 4 years ago

Hi Tom, I am sorry you are not happy with the outcome of this issue, we did apologise for the plants not being within the correct size range and we did downrate the charge to the lower size of plant for all the plants you received. Once again, I am sorry we did not provide you with the plants you expected. Paul

Posted 4 years ago

“Very good service but I haven’t got the plants yet”

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Posted 4 years ago

“I am not able to comment on the quality of plants; the day after I placed my order online I received email telling me that the plant I ordered was no longer in stock, despite the fact that their website was still saying "in stock". So it seems that there is a problem with updating their online information. I received a refund promptly.”

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Posted 4 years ago

“Description of product bought and reply from email very poor. Delivery charge is not as expected for time to deliver”

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Posted 4 years ago

“Plants beautiful, swift delivery, great value for money, reason I have only given Grasslands a two star rating is because of the New Zealand Flatworms which came in my plants! These are a predator of our common earthworm! The hassle of having to wash off all the soil and hunt for flatworms and eggs was a time consuming chore I hadn’t banked on and would’ve preferred not to undertake. Grasslands weren’t overly concerned when I contacted them and just referred me back to the website (I had already informed them of) on how to get rid of them. Unfortunately I won’t be buying from Grasslands again.”

Helpful Report

Posted 4 years ago

“My delivery arrived in good time and the plants were in good health. However on unpacking the first plant (Osmanthus Buckwoodii) I found two New Zealand Flatworms (had to Google what they were). They are a natural predator of our common earthworm and need to be controlled. The website www.gardenorganic.org.uk requests sightings are logged on their survey and suggests ways of disposal. I contacted Grasslands for advice but was just given the same advice which I’d already found on the web. This entails washing all the soil from the roots of the 4 shrubs and a Jasmine, disposing of all the soil in the household waste and inspecting for eggs. I’m happy with the quality and size of my plants but think Grasslands have a duty of care towards their customers to advise them that Flatworms have been found in their nursery. They didn’t seem overly concerned but I wouldn’t have purchased any plants had I known Flatworm could be present. If garden centres are aware of this pest we should be warned before purchasing so that we have a choice whether we want the hassle of washing/checking any plants!”

Helpful Report

Posted 4 years ago

“Lovely plant on dispatch, but packaging allowed it to arrive with the top foot snapped off, a real shame.”

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Posted 4 years ago

“Out of 9 Thuja Brabant rootballs, planted early in the year, 3 have died - all planted in a row, and the dead ones are not side by side! Told that rootballs can fail - so Grasslands take no responsibility at all. Offered a small discount of £7.00 per tree if I decide to replace, but with £100 delivery makes them very expensive. Also no guarantee that the replacements will not fail, as they are just the same rootballed ones potted on. Not worth the risk. Have used many other online nurseries as we have planted up a garden of 0.6 acre, with no problems from any other supplier.”

Helpful Report

Posted 4 years ago

“Pay four ten plants got nine the box was ripped and just left in back garden .so part of the problem may have bin the delivery driver still not good way .two treat people.”

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Posted 4 years ago

“The plants are ok, thanks. However the packaging was pretty hopeless : the cardboard is so thin as to provide very little protection. One of two boxes was almost completely destroyed in transit. The consequence was that each pot in which the plants were transported were cracked and broken, leaking soil/peat filling into the box. The carrier was hopeless, too. No indications of delivery time - simply good luck we were in. They missed us on the first delivery, but no contact details to change the following day or to check time. Very poor service for the c£150 spent. Must do better.”

Helpful Report

Posted 4 years ago

“Not worth the hassle if you're a trade customer. I purchased nearly £750's worth of pleached Photinia trees, and was sent the wrong sizes. They were supposed to be clear stem of 1.5m. I know this measurement would not be exact by 1/2 cm (as stated in their terms 'All sizes quoted are approximate'). However, the trees that arrived had a stem of 1.64m! Which would mean I'd have to plant them 14cm deeper to provide screening of a fence underneath. I paid £60 for delivery. I sent photos and complained, as I'd booked to plant the trees for a regular customer and ordered in advance. I then had to cancel this, and I wasn't free for another month to come and replant! Consequently, my customer wasn't happy, understandably. Fortunately they know I have a good reputation. The other website descriptions for pleached trees state a range e.g 80-100cm stem. This one didn't. Apparently I should have stated that I wanted a 1.5m stem! Grasslands refused to swap for the right sized trees free of charge. They finally negotiated for me paying £30 to have a swap. They found some at 1.46m stems. Therefore the range could be +-1.46m - +-1.64m. I asked for a delivery time for the swap, right up until the night before, and was never given one. They then turned up at 6:45am, and I wasn't able to tell my customers. I then had an email at 9am saying they'd let me know a delivery time! I never heard back from them. I felt disappointed that Grasslands didn't own up to having the wrong website description, and blamed me for their error, or exchange them free of charge. I won't be using them again, which is unfortunate for them because, as a garden designer in Bath, I spend thousands of pounds on plants every year, and I would have reordered if the service had been better.”

Helpful Report

Posted 4 years ago

“The quality of the trees was excellent and the delivery was very quick, however the delivery charge was £100 and they were just dumped on my drive with the driver leaving as fast as he could... I won’t use you again.”

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Posted 5 years ago

“The plants seem mostly O.K., if a bit droopy and dry. However, the whole thing was a nightmare, as usual, due to plants delivered by Royal Mail Parcel force. I can't stay in 24/7, so a card is left. I am then dashing around in taxis as the parcel is moved from one post office to another. The parcel was too big for buses. I won't use you again. Almost all my plants are from Waitrose Garden, Crocus and Sarah Raven. Superb delivery. L.j. Hawkins”

Helpful Report

Posted 5 years ago

“Delivery options, information and service do not live up to the quality of the product. Next day service paid for, next day service was not available on our delivery. No refund offered.”

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Posted 5 years ago

“I received an email telling me that the delivery would be on a Wednesday and there would be a tracking number for me to use. I then received an email changing the delivery date to Thursday. Having not been given a tracking number I contacted customer support via the website and was told that as it was a pallet delivery there would not be a tracking number available, but was told that they would contact the deliverer for an eta. However I heard nothing further. So whilst I am extremely satisfied with the quality of the goods ordered, I am dissatisfied with the customer service.”

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Posted 5 years ago

“Hedging plants not height you pay for.”

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Posted 5 years ago

“Please note! If you order after 12pm you will not qualify for next day delivery. This is not made clear on the website. I ordered after 12, opted for next day delivery option and paid the premium delivery charge without any alert that I had missed the deadline. The next morning I rang to ask when I could expect the delivery and was told I had ordered after 12 so had missed next day delivery. When I protested that there was no warning of a deadline and that the website had allowed me to press on the next day option as well as taken an extra £15 for premium delivery, I was told the information was in terms and conditions and I would not get the extra back I had paid. At the very least, the website should make the 12 pm deadline more explicit and not allow you to press the next day delivery option if you have passed the 12pm. I hope they amend their website accordingly so other people won't be misled or pay extra unnecessarily.”

Helpful Report

Posted 5 years ago

Grasslands Nursery is rated 4.7 based on 8,344 reviews