Grasslands Nursery Reviews

4.7 Rating 8,233 Reviews
93 %
of reviewers recommend Grasslands Nursery
4.7
Based on 8,233 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Grasslands Nursery Reviews
Visit Website

Phone:

01565 722766

Email:

orders@grasslands.co.uk

Location:

Grasslands Nursery, Free Green Lane, Lower Peover, knutsford,
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford
Cheshire East
WA16 9QY

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All of the hellebores I ordered x 5 (costing just under £100) arrived damaged with the stems on each broken. I contacted the customer service team and sent photos but am struggling to get a reply! Not a good customer experience.
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Posted 1 week ago
My bare rooted Portuguese laurels arrived looking half dead, I sent the nursery a picture of them saying I didn’t think they would all survive at this point. Several weeks later when quite a few were totally dead I sent another photo and I was told bare root plants were hard to establish and I might have done better with pot grown plants. They wouldn’t replace the dead plants, offered 20% off replacements but I had to pay the postage. Poor customer service I would say. Also parcelforce will no longer leave parcels when you are out and I was told to drive 15 miles to a depot to collect I was out in working hours. All in all a bad experience
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Posted 1 week ago
Excellent trees, service and value for money. I took advantage of the bulk buy deal and saved myself £125. Also, it was free delivery! The trees are exactly what I wanted. Very healthy and strong. Delivery was prompt and communication was good. The delivery driver was a nice chap and I helped him to put the trees in my back garden. Grasslands is a quality company.
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Posted 1 week ago
Exellent---the plants are top notch quality wihtout doubt. Not only were the transported with care and attention, the driver who was delivering my order waited patiently for me to get back from walking my dog neighbours dog!
Grasslands Nursery 5 star review on 14th March 2024
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Posted 1 week ago
Great service and very healthy trees turned up and delivered by a very helpful driver.
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Posted 2 weeks ago
I ordered 2 large shrubs and they were delivered a week after placing the order. Both were exceptional in quality and the carrier was brilliant. However having placed the order I id not have any update from Grasslands until the shrubs arrived. I suspect they do not have the staff to keep you updated so do not worry if you hear nothing after placing the order.
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Posted 2 weeks ago
Awesome! Found online so pleased as sent great quality plants quickly, brilliantly packed with minimum plastic. Also charge less for delivery to the Isle of Wight than many other online suppliers.
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Posted 2 weeks ago
Good plants, carefully packed, quickly delivered.
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Posted 2 weeks ago
I bought [plants and trees from Grasslands for over 10 years, never let me down. On line facility just as good.
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Posted 2 weeks ago
Very nice quality root ball laurel plants ordered and delivered promptly. My only issue that I was only advised of the delivery on the day and was never provided with any delivery day options. As a result the plants were left on a pallet on my driveway whilst I was out and which I found when I returned home. This was an order in excess of £400 so I think this aspect or the order could have been handled better otherwise a 5 star review would have been provided
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Posted 2 weeks ago
Excellent service. Extremely pleased with my plants, thank you.
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Posted 2 weeks ago
Nice healthy plants for a good price
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Posted 2 weeks ago
Excellent service. Ordering on line was simple, the delivery arrived within the week and the laurel hedging was well packaged and in good health, and slightly taller than requested. Now they just need to grow and spread for a perfect boundary.
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Posted 2 weeks ago
Excellent plants,delivered in very good condition.
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Posted 2 weeks ago
So thrilled with my plant , amazing condition ,thank you it's perfect
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Posted 2 weeks ago
Good services and plant was well pack I would recommend
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Posted 2 weeks ago
Very helpful
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Posted 2 weeks ago
Ordered 10 Pyracantha plants online and collected 2 days later. Got exactly what we want data reasonable price and process worked very well. Will be using Grasslands again!
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Posted 2 weeks ago
The hedging that i ordered was exactly as shown on the website pictures and deserved 5 stars , but sadly the customer service was terrible, i was charged for a pallet despite phoning to ask if this was necessary (and was told it was) . The order took 10 days to arrive, even though on day one i received an email to say it was being processed (wasn't a big order ) and even though bare root it spent from at least Friday to Monday of the 10 days somewhere with parcel force because guess what even though i was charged for a pallet it was just sent in brown paper bags with Parcelforce. I did send several emails over the 10 days to see what was happening but with no joy and finally resorted to phoning which was not a pleasant experience both times i called. Hoping the fact that they were bareroot and left out of soil and water for all this time that they have not been affected ?
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Posted 2 weeks ago
Shrubs were all in lovely condition and the courier packaging was excellent.
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Posted 2 weeks ago
Grasslands Nursery is rated 4.7 based on 8,233 reviews