Grasslands Nursery Reviews

4.66 Rating 3,076 Reviews
92% of reviewers recommend Grasslands Nursery
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Phone:
01565 723831

Email:
orders@grasslands.co.uk

Location:
Grasslands Nursery, Free Green Lane, Lower Peover, knutsford

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Own Driver, Courier
delivery methods
Next Day
average delivery time
98%
on-time delivery
96%
accurate and undamaged orders
Customer Service
Email, Telephone
communication channels
Under an hour
queries resolved in
"Small order (Japanese Painted Fern), amazing plant, from others I have I would say near fully grown. Packed with care and consideration. Well done Grasslands."
Posted 3 weeks ago
"Not worth the hassle if you're a trade customer. I purchased nearly £750's worth of pleached Photinia trees, and was sent the wrong sizes. They were supposed to be clear stem of 1.5m. I know this measurement would not be exact by 1/2 cm (as stated in their terms 'All sizes quoted are approximate'). However, the trees that arrived had a stem of 1.64m! Which would mean I'd have to plant them 14cm deeper to provide screening of a fence underneath. I paid £60 for delivery. I sent photos and complained, as I'd booked to plant the trees for a regular customer and ordered in advance. I then had to cancel this, and I wasn't free for another month to come and replant! Consequently, my customer wasn't happy, understandably. Fortunately they know I have a good reputation. The other website descriptions for pleached trees state a range e.g 80-100cm stem. This one didn't. Apparently I should have stated that I wanted a 1.5m stem! Grasslands refused to swap for the right sized trees free of charge. They finally negotiated for me paying £30 to have a swap. They found some at 1.46m stems. Therefore the range could be +-1.46m - +-1.64m. I asked for a delivery time for the swap, right up until the night before, and was never given one. They then turned up at 6:45am, and I wasn't able to tell my customers. I then had an email at 9am saying they'd let me know a delivery time! I never heard back from them. I felt disappointed that Grasslands didn't own up to having the wrong website description, and blamed me for their error, or exchange them free of charge. I won't be using them again, which is unfortunate for them because, as a garden designer in Bath, I spend thousands of pounds on plants every year, and I would have reordered if the service had been better."
Posted 3 weeks ago
"The plants were in excellent condition and had been very well packaged. I was extremely impressed and will be ordering more and recommending them."
Posted 3 weeks ago
"Good service and nice plants"
Posted 3 weeks ago
"Quality plants. Excellent and quick delivery."
Posted 3 weeks ago
"Amazing plant (tetrapanax papyrifer Rex) delivered promptly and in full health and intact. Large plant in a 7-litre pot and with big leaves so all the more impressive that it reached me unscathed, though this was made possible by the robust packaging."
Posted 3 weeks ago
"Excellent service from start to finish. The delivery driver was prompt, having telephoned an hour beforehand. He not only unloaded the five Photinias, but walked them to the bottom of our garden, placing them exactly where directed. He was cheerful, polite, helpful and informative. We couldn't have asked for more!"
Posted 3 weeks ago
"Recently purchased some 3/4 standard Red Robin trees which were delivered quickly and in very good condition. Would definitely recommend."
Posted 3 weeks ago
"Ordered some shrubs and plants from Grasslands and was very impressed with the quality and delivery service. Would definitely recommend as some were quite established shrubs that have taken very well in our garden. 😁"
Posted 3 weeks ago
"Extremely good service thank you"
Posted 3 weeks ago
"Excellent customer care and top quality rhododendrons at a very reasonable price. Can definitely recommend and will use them again."
Posted 3 weeks ago
"Very friendly and quick service - and excellent quality plants too !!! Will definitely order from them again ."
Posted 4 weeks ago
"Beautiful healthy cornus tree with many stems. Good root system but not pot bound. I have bought from Grasslands before and looking for this special tree, I’m glad I chose to buy from them again"
Posted 4 weeks ago
"Very professional service, the leylandii trees were in excellent health , very pleased with speed of delivery"
Posted 4 weeks ago
"Extremely quick and efficient service. Plants incredibly well packaged,very stable,lovely healthy plants. Super! Look forward to buying from you again soon"
Posted 4 weeks ago
"From my initial enquires to delivery, I have been dealt with in a professional, knowledgeable and efficient manner at all times. Delivery was excellent and the trees are exactly what we were after, Many thanks to Grasslands Staff. Jane Taylor, Staffordshire"
Posted 1 month ago
"The tree I ordered arrived quickly and was in a very good condition."
Posted 1 month ago
"I bought 3 pyracantha plants and 11 laurel hedging plants online. All arrived promptly and in good condition. In the past I have visited Grasslands Nursery so I was confident that I would receive good quality shrubs."
Posted 1 month ago
"The plants arrived intact and healthy. Thank you for a really positive customer experience which is sometimes missing in this country. I will definitely purchase from you again."
Posted 1 month ago
"Website easy to navigate. Sales staff excellent, very helpful and have a good grasp of stock etc. Delivery was excellent and goods arrived 24 hours early!"
Posted 1 month ago
Grasslands Nursery is rated 4.66 based on 3,076 reviews

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